FAQs
Straight answers for KC jobs
Do you only work in Kansas City?
Yes. Missouri and Kansas sides of the KC metro — Kansas City, Overland Park, Olathe, Independence, Lee's Summit, Shawnee, Lenexa, Leawood, Blue Springs, Liberty, and nearby ZIPs. We do not book Springfield, Wichita, Columbia, or anywhere else.
Is this just plumbing and electrical?
No. v1 covers 18 named trades plus General contractor / Other: plumbing, electrical, HVAC, roofing, handyman, painting, wall coverings (wallpaper), flooring, appliances, locksmith, pest, landscaping, cleaning, garage doors, concrete, fencing, windows & doors, and water damage.
What counts as an emergency?
Something that is actively getting worse or leaving a home unsafe: no heat in a freeze, standing water, lockout, garage door stuck open, sparking electrical. If it is life-threatening, call 911 first.
Will you take a payment online?
You pay Trades on Demand — never the contractor directly. Deposits and balances go through Stripe Checkout on the Trademark Walls platform account. Pay from booking or from /account after you sign in. The webhook marks the receipt paid. TOD pays the partner later.
I rent in Midtown / a Johnson County apartment. Can I book?
Yes, if the job ZIP is in the metro. We still need a name and a phone the tech can use at the door. Landlord approval is on you.
Where is my customer profile?
Open /account and sign in with the email on your booking plus a password. New customers can create an account there. If you booked before passwords existed, claim the profile with that email and phone, or use the confirmation link to set a password. Forgot password texts a code to the phone on file. Addresses and receipts stay off the public contractor directory.
How do I check status?
After booking you get a public job ID (TOD-XXXXXX) and a private status link. Either works on the Track a job page.
Can I choose the contractor?
Yes, when an approved licensed partner offers that trade. You can open their public profile (rates, license, service area) or pick first available and let dispatch match you. Pending applicants are not shown.
How do licensed contractors join?
Apply at /contractors/signup (or /join). We need your license (MO or KS), insurance confirmation, KC metro coverage, and rates. Admin approves or rejects. Approved shops use the Contractor Portal at /contractor (Add to Home Screen) with email or shop ID plus a password. First visit: set a password with the application email and phone, or the invite link from dispatch.
Is there a Contractor Portal?
Yes. Approved partners use the Contractor Portal at /contractor — job offers, accepted jobs, invoices, payouts, and profile. Add it to your phone's Home Screen for push alerts. Homeowners book on the website.
Why was my ZIP rejected?
The form checks city and ZIP against the KC metro list. A Kansas City city name with a Denver ZIP (or the reverse) is declined with a clear message.